CONTACT US
At sisalhaven, we prioritise efficient communication and professional support for our customers. Should you require assistance regarding our products or your order, please refer to our official contact channels below.
Corporate Information
sisalhaven is a brand operated by Aurora Feline Inc., a corporation duly registered and located in Canada. All correspondence and official enquiries should be directed to our registered business office.
- Company Name: Aurora Feline Inc.
- Registered Office Address: Suite 210, 938 Howe Street Vancouver, BC V6Z 1N9 Canada
Direct Communication
For a prompt response, we recommend contacting our support team via email or telephone during our standard hours of operation.
- Email: supplies@sisalhaven.com
- Telephone: +1 (604) 330-7416
Response Protocol
We value the enquiries of our feline-loving community. Our team manages all incoming messages in the order they are received.
- Standard Response Time: We aim to provide a comprehensive reply to all enquiries within 24 working hours.
- Note: If you are contacting us regarding an existing order, please include your order reference number in the subject line of your email to facilitate a more efficient review of your request.
Operational Location
Our logistics and distribution activities are coordinated from our central facility in British Columbia, ensuring consistent oversight of our inventory and dispatch processes.
- Warehouse Address: Suite 210, 938 Howe Street Vancouver, BC V6Z 1N9 Canada