COOKIE POLICY
This Cookie Policy explains how Aurora Feline Inc. (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website, www.sisalhaven.com. This policy is designed to provide transparency regarding our data practices and to ensure your privacy rights are respected in accordance with applicable laws in Canada, the United Kingdom, the European Economic Area (EEA), and the United States.
1. Understanding Cookies
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are used to make websites work more efficiently, provide a better user experience, and supply information to the owners of the site.
2. Our Use of Cookies
Aurora Feline Inc. uses cookies to facilitate the essential functions of our online store, understand how visitors interact with our content, and provide a seamless checkout experience.
We categorise our cookies as follows:
- Essential Cookies: These are strictly necessary for the operation of our website. They enable core functions such as page navigation, shopping basket persistence, and secure areas of the site. The website cannot function properly without these cookies.
- Non-Essential Cookies (Functional, Analytical, and Marketing): These cookies help us remember your preferences, analyse site traffic, and improve our product offerings. We only deploy these cookies if you provide your explicit consent.
3. Consent and Your Choice
We respect your privacy and provide you with full control over non-essential data collection.
- Upon your first visit to www.sisalhaven.com, a cookie banner will appear.
- Non-essential cookies will not be placed on your device unless you click the “Accept” button.
- You have the right to withdraw your consent or modify your cookie preferences at any time through your browser settings.
4. Third-Party Cookies and Payment Processing
To facilitate secure transactions and prevent fraudulent activity, we utilise third-party services. Specifically, Stripe (our payment processor) may place cookies on your device. These cookies are vital for:
- Authenticating your identity during the payment process.
- Detecting and preventing unauthorised transactions.
- Ensuring the stability and integrity of the financial checkout flow.
Data processed via these cookies is handled in accordance with Stripe’s own privacy and security protocols, which meet global financial standards.
5. Cookie Retention Periods
The duration for which a cookie remains on your device depends on whether it is a “persistent” or “session” cookie:
- Session Cookies: These are temporary and are deleted automatically when you close your web browser.
- Persistent Cookies: These remain on your device for a pre-defined period or until you manually delete them. In compliance with European and UK standards, our persistent cookies generally have a maximum lifespan of 12 to 24 months, depending on their specific purpose (e.g., remembering your language preference or analytical tracking).
6. Managing Your Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to block all cookies or to alert you when a cookie is being sent. However, please note that disabling essential cookies may impact the functionality of our website and your ability to complete a purchase.
7. Company Information and Contact
For any enquiries regarding this Cookie Policy or our data processing practices, please contact our administrative office:
Legal Entity: Aurora Feline Inc. Brand Name: sisalhaven Registered Address: Suite 210, 938 Howe Street, Vancouver, BC V6Z 1N9, Canada Email: supplies@sisalhaven.com Telephone: +1 (604) 330-7416