PAYMENT & SECURITY TERMS

1. Payment Methods

We accept a variety of secure payment methods to facilitate a seamless checkout experience. Customers may complete their transactions using:

Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Electronic Wallets: Available supported regional digital wallets.

You are not required to hold or create a Stripe account to process your payment.

2. Payment Processing and Billing

All transactions are processed via Stripe, a global payment service provider. Stripe monitors transactions for anomalies and conducts regular security risk assessments to maintain the integrity of the payment environment.

Upon completion of your purchase, the transaction will appear on your financial statement under the billing descriptor: Aurora Feline Inc. Please ensure you recognise this name to avoid any confusion regarding your statement.

3. Data Protection and Privacy

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in Europe, and relevant state laws in the United States, we are committed to protecting your personal data.

Payment Security: Your payment information is handled through Stripe’s secure infrastructure. We do not store sensitive cardholder data on our servers.
Cookie Policy: Our website utilises a Cookie consent banner. Non-essential cookies are only deployed once you have explicitly selected “Accept” on our banner.
Privacy Integration: For further details on how we manage and protect your data, please refer to our dedicated Privacy Policy page.

4. Order Fulfilment

Once a payment is successfully authorised, order processing and dispatch timelines will commence. Please refer to our Shipping Policy for specific details regarding delivery schedules and logistics.

5. Corporate Information and Support

Aurora Feline Inc. is a Canadian registered corporation. For any enquiries regarding your payment or the status of your transaction, our support team is available to assist.

Legal Entity: Aurora Feline Inc.
Registered Address: Suite 210, 938 Howe Street, Vancouver, BC V6Z 1N9, Canada.
Contact Email: supplies@sisalhaven.com
Telephone: +1 (604) 330-7416
Response Standard: We aim to respond to all electronic correspondence within 24 to 48 working hours.