DATA SECURITY & PRIVACY

This Privacy Policy describes how Aurora Feline Inc. (the “Data Controller”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from www.sisalhaven.com (the “Site”).

This document is drafted to comply with applicable privacy frameworks, including the General Data Protection Regulation (GDPR) for European customers, applicable United States privacy laws, and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

1. The Data Controller

The entity responsible for the collection and processing of your personal data is: Aurora Feline Inc. Suite 210, 938 Howe Street Vancouver, BC V6Z 1N9 Canada Email: supplies@sisalhaven.com Phone: +1 (604) 330-7416

2. Information We Collect

When you interact with our Site, we collect specific details necessary to process your transactions and operationalise our business.

Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, delivery address, email address, and phone number.
Payment Information: We collect your payment details to facilitate the transaction. Please note that all payments are processed directly by our payment processor, Stripe.
Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and specific cookies installed on your device, to allow the Site to function correctly.

3. How We Use Your Information

We use the Order Information generally to fulfil any orders placed through the Site. This includes:

Processing your payment information.
Arranging for shipping and delivery to your address.
Providing you with invoices and order confirmations.
Communicating with you regarding your order status.
Screening our orders for potential risk or fraud.

We use the Device Information to screen for potential risk and to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).

4. Sharing Your Personal Information

We share your Personal Information with limited third parties to assist us in operating our business and fulfilling your orders:

Payment Processor: We use Stripe to process all customer payments. Your payment information is transmitted directly to Stripe. We do not store complete credit card numbers on our servers. You can read more about how Stripe handles your Personal Information by reviewing their privacy policies on their official website.
Fulfillment Partners: We share necessary delivery data with shipping carriers to route your physical goods to you.
Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our legal rights.

5. Data Retention

When you place an order through the Site, we will retain your Order Information for our records for a strict period of six (6) years. This retention duration is mandated to comply with our tax, accounting, and legal obligations across Canada, the European Union, and the United States. Following the expiration of this six-year period, your Personal Information will be permanently deleted or completely anonymised, unless a valid legal requirement necessitates further retention.

6. Your Rights

If you are a resident of the European Economic Area (EEA), the United Kingdom, or applicable US States, you possess specific rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you.

To exercise any of these rights, please contact us at supplies@sisalhaven.com.

7. International Data Transfers

Our primary operations and physical warehouses are located in Canada. By using our Site, you acknowledge that your information will be transferred outside of your region, including to Canada and the United States, for the purposes of storage, fulfillment, and payment processing. We implement standard contractual clauses and rely on adequacy decisions where applicable to govern these transfers.

8. Data Protection Measures

We implement commercially reasonable organisational and operational measures intended to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission over the Internet or method of electronic storage is entirely invulnerable. While we strive to implement robust protective measures, we cannot warrant the absolute invulnerability of your personal data.

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, to submit a data request, or if you would like to make a complaint, please contact us by e-mail at supplies@sisalhaven.com or by mail using the details provided below:

Aurora Feline Inc. Suite 210, 938 Howe Street Vancouver, BC V6Z 1N9 Canada